Argos online continuing blues

I thought my mathematical adding up ability was rubbish; but argos it appears to have beaten me hands down.

Their online site is currently running a special offer which ends on the 20th January 2012, where you can save £30 if you purchase 3 products in a package, instead of each one individually.

The items:
1. 5+2 drawer chest - oak,  £87.99p
2. 3 Drawer bedside chest - oak £46.61p
3. 2 Door wardrobe - oak £103.99p
Total: £244.59.

The buy all three items in the one package special price?  £279.97p.

Yes, you read correctly, and with figures changing on a daily basis it's an easy mistake to make.  Although odd that it was one of two items i randomly looked at.  So if you mistakenly pay the special package price of £279.97, instead of buying them separately which would total £244.59, the whole transaction could on the face of it, actually set your wallet back by an extra you £35.38p, or £65.38p if you expected to be actually making that £30 saving.

But don't take my word for it.  Following this paragraph is a snapshot of the offending page, simply for others to wanting to confirm my calculations for themselves, before the details are unerringly corrected.  Just to make sure that neither my adding up nor the calculator i'm using are, in this instance, incorrect.

So where exactly does their creative imaginary £30 saving - they appear to have conjured from nowhere - actually come from?  It certainly can't be from the figures they've provided on their own site.  Unless, you have to submit all your details and reach the payment stage before the accurate figures are displayed.  If that is the case, then again in this day and age, that's bad policy.

I know this looks like i'm picking on them, but really guys & gals this is the equivalent of walking past a line of pots which are pristine and well cared for to see one that has more chips in it than the local chippy, the earths dried out and what used to be a thriving bush is now a dead twig... oh that's why i enjoy shopping there!  I'll give it a few months.

Argos retail blues

UK retail sales rose by 0.6% over the year to september 2011, and was 0.2% higher than august figures, and even higher than analysts (and how many of them saw any of the financial hiccups the globe experienced over the past few years) forecast.  This places septembers figures firmly in the area of a sliver of a shaving of a slice of hope, that goes by the general name: margin of error.  Naturally once a few months have sailed by, the figure will probably be re-statistised - downwards!

Yesterday argos came out with figures that if today's retail sales result had copied, would have pushed consumers into running for the bunkers, emptying shops and hunkering down for years to come.  I thought it more probable that due to the economic squeeze, consumers would be seeking value, service and reliability.

In light of the results and considering the type and style of offering that argos supplies then there really is no surprise in their 70% drop in profits.  If they improved their surly staff and stopped selling such rubbish stock that had a 50/50 chance of breakding down, they'd probably be far more successful without being the holder of the reputation they have.

John lewis has a reputation for allowing customers to return goods that don't work.  Argos has the same reputation.  The prices between the two outlets are remarkably narrow, yet the experience couldn't be more different.  Merchandisers at jl seem more 'lucky' with the batches they buy, and  jl sales staff appear more concerned about the customer and that ever important customer experience.  On the other hand, customers of argos (from their sales figures at least), appear to have finally twigged that as good as their offering is for taking back faulty goods whether for replacement or refund without a quibble, it does reach a certain level where if 1 in 2 purchases have to be returned to a store, customers will begin to wonder if the hassle it causes, is really worth it!

Now before lawyers of argos descend, i'm talking from my own experience and word of mouth (first hand) reports from other people.  In my case, the last major purchase was a laptop for £370, which worked for four months before upping its last, forcing me to trudge back to the store.  Thirfty five days later, after calling and no-one knowing where it was or, even, what was wrong with it, i received a call saying it was ready at the store for my collection.  Twenty-four hours after collection, the dreaded click of death afflicted the hard drive and that was that.  It went back to the store, and i accepted a credit note.

The only way argos won't go the way of woolies is if they up their game.  With online stores offering better for cheaper with just the same amount of hassle, an increasing number of customers will choose other avenues to throw their money at and vote with their shrinking economic feet.

Luckless

This sniffive is nothing concerning elections nor climate, in fact it’s replete purview solely rests with the sole about an iron, that i purchased from argos yesterday in an attempt to shuffle off the disreputable look and look slightly less street or ghetto, or as friends say, the bum look and walk around with a few less cresses peppering my carcass.

In the event i plumped for…

a bog standard iron, to take out of its dusty corner once a month (or less) to do its job.

What i ended up with however was an iron that you poured the water in, tipped the iron up and the water poured out the bottom right hole of the soleplate onto all over the shirt i was de-creasing, turned the ironing board (whatever happened to xtreme ironing?), into paddling pool and what should have taken two minutes ended up taking 24 minutes and soon after the object packed and ready for shipping back.

Maybe it’s me, maybe my luck’s upped and deserted, or maybe something’s telling me stop been a cheapskate and stop shopping in that rubbish store.

The list so far:

1. Glass top - chipped on delivery, and a palaver to get replaced.
2. Gas assisted chair – broken after six months.
3. Irrigating iron.

but on the opposite part of the equation; a kettle and toaster purchased five years ago, are still in fine working order.

Wonder what’s changed? Ah yes, my luck.

Aarggghhhh for shoddy rubbish

The benefits of keeping a receipt - regardless of the time frame - finally showed its worth today.

A while ago - well at the start of the year.  A lovely swivel chair with ample padding, was purchased from Argos (what do you mean serves me right!), and promptly put together with nary a problem until the past week.  

I don't jump on, bang shut, slam down, wrench open, kick, thump or slap any of my belongings whether they're working or not; i tend to find they work far better and usually for longer, that way.  So when the chair started to wobble, I just thought it was the carpet giving me grief, or my centre of gravity changing and i was now seriously one cheek heavier than the other!

But all that was folded away and put back into their boxes, as (see pictures attached), the top part of the chair, fell back and off to the side - luckily carrying me with it.  The bottom portion which contained the upright, now had a very sharp jagged circular remnant from the base of the top - which would by the look and feel have cut and sliced a substantial portion of whatever bit of me it would have caught; with hospitalisation soon after if i'd survived to make that call.

So after making a call to argos, and been very surprised when the representative said, "take it back with the receipt to any argos for a replacement."  But then, saying that would be far quicker than a law-suit.

   

Before that grievous attempt on my good person, I was in the process of observing natures interplay.

Deliverance

Received call at 08:08hrs, after been up since 06:30hrs again.

Finally, at 08:50hrs, the bell chimed and my new box arrived; with two delivery boys carrying it in from a parked up transit outside.

According to the sheet, this was the first delivery!

Will I do Argos again?

Where's my raspberries...

Delivery revisited: II

With so much happening out there in the ever wide expanding universe; rolling 24 hour news, reality TV - are these more real than actual real life news events? Radio, blogs, disasters, killings, starvation, cabals, fundamentalist's, some bloke spending a few billions in an investment bank unwisely! Murders and general mayhem. It seems rather churlish of me to just pander on, about my little ongoing delivery problem.

But I shall.

As mentioned at the end of Delivery Revisited, I expected the resplendent top today. Between 07:00hrs and 12:00hrs. Its delivery was faithfully guaranteed. Although in hindsight I should have gotten a couple of drops of blood, made them swear their first and second born to perpetual servitude whilst getting those short chains ready, to put to some good use!

To ensure that I would be ready and awake with plenty of time to spare, the night before I did the sensible thing went around setting all the alarms for 06:30hrs. All of them, at around 02:45hrs!

06:30hrs arrived and the klaxons went off. Dazedly I sprang out of bed. Briefly meandered around, waiting for the call and delivery.

12:00hrs arrived and I called them up. To be put on, off, on hold, then 'someone will call you back in 5-10 minutes!'

Fifteen minutes later I get the call. "Very sorry, I don't know what's happened," the voice from the other end said. "They did the paperwork, and sent it through to us, but for some reason they never sent it to themselves!"

"Oh," was all I could muster.

"Will tomorrow morning be okay?" he asks. Sounding very contrite mind.

"Tomorrow morning, like this morning?" I ask, trying to keep the cynicism just below the screaming abuse threshold. "Between 7am and midday?"

"Yes," he replies.

"Well," I feel the buried side of me rearing up. "If it isn't delivered this time, the next time I call it will be for you to collect the whole order, and I will expect a full refund along with compensation for wasting my time."

"Oh," he says. "Okay, it will be with you tomorrow!"

And at this moment, this is all I can recall. As sleep deprivation appears to be sapping my will to live!

Delivery, revisited

The metal thing from Curry's works like a dream. No complaints about it at all. So an excellent thumbs up to the Leisure corp. Whilst throwing a very big, over-ripe raspberry, at Curry's!

And now onto Argos. I suppose having to deal with hordes of people in the retail section is sometimes like dealing with the living dead. But then the very same complaint can be made about those working behind the counters.

My faith, however, in the commonsense ability of the everyday man (or woman) was partially restored by the efficiency of their initial delivery service.

Sadly the shoddy item (made in China), had to have one part returned, and with the only available (apparently) delivery slot, in a week's time; I agreed and patiently waited.

Delivery day arrived and I received a call from the driver, saying they'd be here in five minutes. Ten minutes go by and sitting in the living room, I notice a brightly coloured Argos van go sailing by. Get a call from the driver saying he can't park because it's on a red route. I inform him that if Salisbury's, Tesco's, meal-on-wheels can unload so can he. But no, he's adamant and drives off saying I will have to re-schedule.

I contact customer services to inform them of this turn of events and give them the same information that I have just given the driver.

They contact him. After a few moments I get a call from him saying, he should be here by 14:20hrs, but he will call me five minutes before hand. At 14:10hrs he calls to say he's nearly here, again, and have I removed the cones from the bay? "What cones?" I say, "there is no bay here, it's the road and I will be by the pavement with the packaged item. It should only take a couple of minutes maximum!" After all if Tesco can disgorge £70 worth of shopping in about five minutes, a one metre sheet of non-heavy packed glass, shouldn't take any longer than that.

I go outside, 15 minutes later see the van coming around the corner and I start waving franticly, whilst holding onto the glass. He slows down (in the middle of the road), saying "I'm not going to stop, its a red route."

"You can stop, you're only briefly unloading," I shout to the passing lorry.

So he speeds up and drives off.

I'm flabbergasted. Decide to hang outside for another ten minutes, in case he is turning around somewhere, and coming back. But no!

Go back inside and again contact customer services. In a previous tapping, I might have mentioned the fact that at this stage, all you want to do is scream down the phone. But with large companies the person you usually scream at, is far removed from the actual events occurring outside your door.

Then get a call on the mobile from the delivery side of Argos, and again explain what's been happening.

The next time I have a delivery, will have to make a recording. So when I have contact someone I can just press the play button, which would save so much time and energy.

So the kind lady enquires if I wish to re-arrange delivery. I count to five before saying "yes, any time."

"Is Friday, between 7am and 12am any good?" she asks.

"That's perfect," I reply, wondering what's coming next.

"Well the driver will call you half an hour before. To make sure there's no problems!"

I wanted to say that, having to be up at 6.30am, is indeed a hassle and I shouldn't have to. But just say, "that will be fine."

"He'll deliver it in a transit van, as there shouldn't be any problems with that, for quickness."

I agree.

"Will there be anything else?"

"No, that will be all," I reply.

And with that and another five hours in the future to be wasted, I can feel the urge to send letters out to the Delivery department as well as the Chairman's office, lambasting them about the inefficiency of their set-up!

There are many roads in the capital that are on red routes. Wardens although quick to ticket, are also not stupid and around here they do understand that in many situations a five minute (usually less) drop-off is necessary.

So after an initial burst offering a beacon of hope; sadly Argos to, gets the big over-ripe, raspberry.