Showing posts with label staff. Show all posts
Showing posts with label staff. Show all posts

Saturday, 26 January 2008

Deliverance

Received call at 08:08hrs, after been up since 06:30hrs again.

Finally, at 08:50hrs, the bell chimed and my new box arrived; with two delivery boys carrying it in from a parked up transit outside.

According to the sheet, this was the first delivery!

Will I do Argos again?

Where's my raspberries...



Monday, 14 January 2008

PT cough jackers and the Norovirus

Oh, things are looking bad!

Two differing neighbours have so far been laid low by the dreaded 24 - 48hr norovirus and its associated symptoms: heartily throwing up, experiencing severe diarrhea whilst vehemently refusing the offer of a full English breakfast. I ask you, how could anyone refuse?

But they have been sensible, staying in, and eschewing all contact with the outside world, even gone to the extreme of taking a couple of days off work!

In this day and age, when taking more than 30 seconds for a toilet break automatically makes you the number one office "slacker", most people will vainly struggle into their workplace. Thus continuing the effective spread of the virus. Unless, they work from home.

Now, I am a great proponent of public transportation. Use it on a regular basis, travelling up and down the country. Swear by it. When it works!

But there is nothing worse than been on an empty (it does happen on occasion) tube train, or a normal train, when it pulls into a station and someone enters the exact same carriage. Not sure if it is a homing instinct the chronically ill have as part of their genes, or that some memes have taken control, forcing them to sit directly opposite and start coughing all over me; doing their weepy impressions of frog swallowing fly's, mouths wide open, all the way down to their stomachs. But it sure feels like it.

So I end up been fully sprayed with whatever this years version of influenza happens to be! And as the little pests take the option of hurtling across the carriage and down into my passageways, I just know that in a couple of days time, it will be me doing those very same weepy impressions.

Makes me hanker after the Tokyoites very healthy respect for mask wearing when in ill-health, or if anyone else around them is ill, or if they are an anime character!

GP Patient Survey...

When the above popped through the letter box, I thought I'd died and gone heaven.

Perhaps it is me and I have been labouring under a misconception that booking an appointment to see ones GP had been, or is in the process of been, reduced to a week! Perhaps even, at a push two!

So I bite my tongue when I am told the earliest appointment is four weeks away. And bite it even harder when that four weeks have been and gone and I go to find I shall be seeing a locum and not my own regular GP! A Locum in today's parlance, is a professional temp!

They (the government - perhaps more under the previous than current incumbent) have been happy bleating on about the number of billions been pumped into the NHS (National Health Service). But all those billions appear to have been soaked up by the heightened upper echelons remuneration, way before reaching the bottom, in the form of meager scraps.

Would this be a time to mention Consultants, Area Managers, Managers, Secretaries, whose increasing use of days off 'due to stress', must make opening a travel agency within hospital grounds an accountants financial dream. Doctors (not the private - full or partial), Receptionists, Nurses, Security, are more or less front line targets and deserve way more money than they're getting. And of course the humble Cleaners for whom English may be a 2nd or 3rd tongue, a course in English along with a 'how not skimp on the cleaning solution' and report your bosses if forced to' one, would be in order.

On the bottom line - apologises - front-line, it is a shame all those billions spent on the service have proved incapable of ensuring that when your four week wait is over, and you have made it over the threshold (so proving, however tenuous, your claim to be in the land of the living); that the look of disappointment palpably rippling outwards from the front desk - like some bodily emanation as another body hasn't pegged it and manages to stumble through - increases in tedium each dreaded passing visit.

Then the wait to finally see your GP begins. Book an appointment for 10am and if you are lucky, you will be seen two hours later by about 12pm. If anything, you are far better pretending that your body is about to gasp its last and you will be zipped in under an emergency booking. At least then you are guaranteed to walk out in a couple of hours with a printed prescription pre-laden for the next round of pills; praying to which ever god you believe in that you don't have to pay the place a visit, ever again!

If you miss your appointment by 10 minutes or more, you are politely told that you can't be seen. As the Doctor is now busy. And you will have to re-book, for another time! Which is, naturally, another 4 weeks down the line.

How can it be improved? Hard to say. The current economic downturn negates the ability to increase funding. But even then just throwing money at it isn't the right idea; despite the strain it is experiencing, people living longer and having more ailments with increasing age and new forms of expensive treatment coming on-stream.

But what is needed is a root and branch structural review with no sacred cows or white elephants in the closed wing. A review that every citizen is involved with and not just once in a blue moon at election time. The NHS used to work! We just have to find a way of making it work and work effectively (for us all in the UK), over the next few decades!

Are we been well served by the NHS? Only if you're an estate agent, travel company and, with increasing cases of MRSA, MRSi and other yet to be championed unknown bugs around the corner, I have to vouch a no!

One possible view of MRSA infection.


Tuesday, 18 December 2007

Alas poor Midlands Mainline mugged by East Midlands Trains.

Part I - outward bound

It's not often the delights of first class travel are dangled within the grasp of my greedy paws. But when they are, with both legs, I jump at the chance; especially after having an oil painted picture of linen clothed tables, table lights, serviced tables with complimentary refreshments (including the wine), wider seats with reclining chairs... you bet I jumped at it.

However, unbeknown to either of us. The franchise from London St. Pancras to Nottingham, had been lost by Midlands Mainline to East Midlands Train. And as soon as the journey from London towards the northern territories began, a series of events brought a coruscating tear of laughter gently cascading down my right cheek.

For the travelling occasion I turned out in a pair of chinos - with matching trainers, a nice snazzy but label free jumper, and a shaved head replete of any markings. Now, not been a veteran seasoned first class traveller, perhaps it was the way that I sat, or maybe my jib was incorrectly hoisted or even folded. Either way when other, obviously seasoned first class travellers embarked and started tuttling aloud whether, "is this first class?" whilst glaring at me before moving on, I began to wonder whether it's my attire or just my second head.

But if that wasn't bad enough, then had the train skivvy, I mean guard, sorry train manager; pop along hovering by the table clearing his throat and harrumphing. We both simultaneously deigned to hand over our tickets, forcing him to actually speak. Remarkably he brusquely finally manages to get out "tickets," without spitting. Yet when he sails further down the carriage, and comes across more customers, can clearly be heard asking them "tickets Sir" or "tickets Madam". However, the sickly smile he gave us after receiving our pristine first class tickets provided a scintilla of contended gratification.

Perhaps I have been watching too many black & white films, and those days of courtesy, service, and servitude have long disappeared. Either that or my non-Russian-billionaire status, is finally starting to work against me.


Part II - inward hell

Well the return trip on the inglorious East Midlands Trains train; complete with rude staff that suck, started off with the train been diverted without warning ten minutes after pulling out from the station. The buffet car with 1.5 hours remaining of the journey promptly closed, again without any warning. No skivvy, sorry guard, no, train manager popping along to clip, sorry inspect tickets - so first class was packed and riotous.

From boarding until half way into the journey, only one member of staff was seen.

Then the odd announcement, which held verbal longings for the last days of empire. A hankering for the old days of the blessed Midlands Mainline, quivered over tinny tannoy's. The whole sorry saga made me wonder whether the train manager was also the buffet bar manager, guard, and obviously in line with the new stakeholder's ideas of general cost cutting, also the driver.

I would recommend making the trip from London to Nottingham, if you eschew this particular train company, in a Trabant! It would be far more comfortable and you'd arrive refreshed, even if without style.