No shows: Currys dearth

No, nothing here about the writers strike in the USA. But a gripe about the tripe service from Curry's, subsidiary of DSGi.

Before Christmas this particular item was on sale for £299. After Christmas and in the new year sales, it was again on sale for the whopping amount of... £299!

So deciding this particular bit of metal wasn't going to come down in price, anytime soon, the purchase was made. Expecting two weeks delivery, we (flatmate and myself) were very surprised when a slot was available just five days away. So a great big YES was said to that.

Oh and then - not to forget - the extra added value of a £20 delivery charge on top; after the transaction had been put through. And a firm NO, to the extra insurance protection plan!

...

Five days came and went. The morning before anticipated delivery, we called the number on the receipt to find out whether everything was on schedule. This turned out to be deceptively good. An automated service which located the order and the associated special delivery instructions and time. Delivery, 2.15pm to 6.15pm. Very precise. Let's just see if it lives up to the billing!

...

Delivery day arrives and quickly speeds around to 2pm.

6.15pm comes and goes. No delivery!

6.30pm Dispatch service is called. And there is nothing on the system that indicates that the delivery has been cancelled suspended, or even running late. Even they are quite surprised, that we haven't heard from the driver.

6.52pm receive a call from the drivers assistant, saying they'll be arriving in 5-10 minutes.

7.03pm get a call from the driver. He has finally parked up (150 metres away) and we'll have to go and collect it!

So as the driver argues with his assistant saying he doesn't want to get a £120 fine by parking on a double red line - which would be taken out of his wages and that was more than he earned in a day - we told him that the bay outside of the flat was a single red line, with a sign specifying 'no parking 7am-7pm'. And since he was already 50 minutes late and it was now 7.06pm, there was no fear of him been ticketed by a warder, unless he was still there at 7am.

But no, he was going to drive away, or drop it off in the street; after we'd been waiting in all day - afternoon - for delivery. Leaving us to carry it - a full sized cooker - 150 meters!

Eventually they take it out of the lorry and wheel it to the pavement by the roadside. Still leaving us to deliver it, the rest of the way in.

So once more, Curry's! First place for Rubbish customer service in store. First place for Rubbish delivery service out of store. The only saving grace at this time, is the appliance doesn't appear to have any dents. Whether it works as expected, we will find out tomorrow. When it gets installed.

Tradesmen (18) vs. Homeowner (4)

With the influx of Eastern Europeans into the UK, especially into the melting pot that's London (at least now, you can say it is a place that is multicultural), you could be mistaken into believing that the oversupply of, if not necessarily adequate supply, of fully qualified tradesmen would bring about a levelling of the old demand vs. supply conundrum; to the advantage of those in need of a good servicing. Sadly, the past few weeks have put paid to that shining beacon of hope.

Seventeen different electrical companies over a three week period were called. The only brief, to come around and do nothing more than provide an estimate (preferably a quote), for a full flat re-wire. Nothing to large; just a modest sized two bedroomed ground floor flat, with easy parking - so no nasty traffic warden charges been added onto the final bill as extras - neighbours to die for, gorgeous flower gardens, the only fly (A380 size), most of the wiring dates back to the 1930's and the modern bits have been badly bodged, although not quite to the standard of the 1986 film; the Money Pit.

Initial thoughts had me chasing my own logic wondering whether it was worthwhile leafing through the Yellow Pages, the Phone Book or even the Thomson Directory, just to garner companies who's inclusion would prove some trailing history and not just flyby night operators. So it was, that after a brief flurry of activity, five numbers were called.

And that's were it all started going wrong.

People promising to come round or call back, but despite calls to them not neither bothering to come around nor call to say they weren't turning up. Forget the NICEIC, Trust Mark, Part P blurtings, I'm surprised any of them are allowed to carry the symbols or perhaps they need to be re-tested whilst having the inclusion of a new module titled 'how not to lose potential customers'.

So back to the drawing board and this time contacting another eight companies. To only go through the same procedure as with the first five. So 13 companies later, it was time to try a new tack and this time looked up a referral site, were you simply type in your requirements, contact details, then any interested parties would view and get in touch, but up to a maximum of four unless paid for membership – that should have instantly set of the clarions, but when in time of need. A smoking fuse box isn't to be sniffed at...

But to be fair out of four, all four turned up. All four arrived within their stated time, it was amazing, hope started to rise from burnt ashes. But that was the height of [%%] and from there it rapidly unravelled downhill.

After contacting 18 companies for re-wiring we are left with only 3 estimates and one quote, although when going through and spotting errors it necessitated an amendment and re-quote, that was done within a day! Sadly it was still the same quote with the same information. Either Electricians, whom I would have naturally viewed as forming a natural constituency of computer geekdom, are slightly less knowledgeable than the average person out there, or they think that every home owner's wet behind the ears and will more or less take everything at face-value and just sign the cheque at the end. Although I would be surprised if the last five which popped around had even begun wet-shaving!

But perhaps they aren't too bothered to earn (and from the three figures so far received it seems to be somewhere from £3,000 to a bit over £5,000) which been an estimate means it will probably come in at around £6,000. However, obviously £5k+ is not a sufficient enough carrot
.