My aol contract is up in two days time and I decided to give them a call to discover what they could offer someone who has been with them for (it transpires after been told) nearly nine years.
Yes, after nearly nine years of faithful dedication as all my peers shot by on the speed stakes and laughed at my paltry 2mb then 6.7mb instead of 8mb, I stuck and remained with them. Even after missing out on the laptop or ps3 offer the last time my contract was up, I remained a faithful and loyal customer.
The past week has been spent champing at the bit, waiting until a couple of days before the end to look around and seeing what else was available before making that call.
Nine long years.
When does loyalty pay off?
Apparently never if you're an aol customer. Even surgery's give you excellent treatment for been loyal nowadays. But not, it seems, aol.
We talked and I was congratulated at been one of the lucky ones to receive nearly 7mb speeds as many get less than that.
And we can throw in a free wireless router? I already have two.
I notice you don't have a bundle, let me do a quick calculation... we can offer you a full package for £25 per month.
That's nice, but that's £5 more expensive than i'm paying now and I have my services with separate providers!
After nearly nine years as a loyal customer, the best they can offer (for me to receive the same service) is a price increase of 25%.