The problem with keeping records, is records really aren't meant to be kept - if you're a large organisation in charge of thousands of buses and hundreds of bus stands or terminus's that is.
Indeed - as someone said to me "don't you think it odd that they don't know or say they don't know, how many complaints each stand or terminus actually receives?"
"Odd," I replied. "Hardly. We are, after all, viewed as the twilight section of the community! Now, if they were really interested they would have started off by managing to spell your name correctly!"
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